Tuesday, March 10, 2015

Pricing and Change Management

Guest Post from Stephan Liozu, PhD, CPP
"Change is the only constant" - Heraclitus

The world is changing. Business is changing at the speed of light. Business complexity increases, environmental dynamics evolve, and competitive strategies are continuously reshaped. One thing is for sure: change is the only constant! And the pace of change is accelerating. The field of pricing is not immune to change. New pricing technologies emerge every year and disrupt the way we price products and services (price optimization, dynamic pricing, scientific segmentation, CPQ, multi-channel pricing). Pricing and competitive pressure have definitely intensified since 2009. Pricing professionals are asked to do more with less and increase their level of productivity by quickly adopting some of the latest technologies, methods, strategies available to them. More and more, pricing professionals have to act as change agents to deploy these pricing innovations and to collaborate with project managers to ensure deployment success. In order to do this, they have to become aware of and proficient in change management techniques as well as understand the importance of change leadership skills.

Change management represent the engine of change. It is composed of techniques, methods, and processes that are used to deploy new pricing resources or to conduct new pricing activities in an organization. Change management deals with the people side of change and ensures that things get done within defined process parameters, agreed upon budgets, and the required timeline. Change leadership is the fuel for this change engine. You can have the best change process you want, it is change leadership intensity that will make this engine run at the required speed. That includes drive, conviction, and passion so that the organization understand why the change needs to be done. Not many organizations have a dedicated change management team. When it is the case, pricing professionals have to take over the change management responsibilities. The upcoming workshop with PPS in Dallas was designed to equip them with the necessary skills.

Here are five more considerations that are essential for organizational change and which will be discussed during the upcoming workshop:

  1. Change needs to be intentional and focused: Change management cannot be reactive. It has to be intentionally design and managed across the organization. Change requires sense of urgency for doing things differently. It starts with an organizational realization that some pricing issues need to be fixed. It is easier to do when the organization is facing adversity or serious pricing problems. It is less easy to do when an organization is successful. Why should I change when we are doing great? How many times have you heard that?
  2. The vision is critical for success: Vision is critical to drive change. The vision rallies people around a goal and an outcome. This is may be one of the most neglected component of change initiatives. Yet all change management methodologies include a shared vision in their change process. Not many firms have a declared pricing vision. In fact, a 2012 survey we conducted with 557 CEO’s showed that only 39% of them had such a pricing vision.
  3. Change management is not project management: These are two different disciplines. They are often mixed up. You might hear “yes we do change management as part of our project” when in fact, business professionals focus solely on the technical aspect of their projects. Project management deals with the technical side of moving from current state to future state. Change management focuses on the people side of that transition. They need equal attention and work hand-in-hand in project teams.
  4. Pay attention to all relevant stakeholders: A big misconception is that pricing changes only concern pricing teams and sales organizations. Organizational change deals with everyone who touches pricing (finance, supply chain, customer service, etc.) and who interacts with customers (technical support, drivers, sales, etc.). That requires different organizational road mapping exercises: from stakeholder analysis, to what’s in it for me analysis, to holistic training plans.
  5. Change requires leadership support: Our survey indicates that change without capable champions and top leadership support is difficult. Resistance to change might come from the top as well. The role of the top leaders are to identify and make resources available to change agents. They remove roadblocks and tackle bottlenecks.

Pricing projects are hard to implement. Pricing transformations are even harder. If your organization is stuck in time or unable to embrace large organizational pricing projects, you have to think differently and bring in change experts. Change management is a science and there are amazing training programs out there. In 2013, I became a Prosci® Certified Change Manager and it opened my eyes on how rich the change management and change leadership fields are. The upcoming workshop was designed to include all these considerations as well as insights from these six change management methodologies. Join us to learn about how change management can improve the chances of success with your pricing projects.

Stephan Liozu (www.stephanliozu.com) is the Founder of Value Innoruption Advisors and specializes in disruptive approaches in innovation, pricing and value management. He earned his PhD in Management from Case Western Reserve University and can be reached at sliozu@case.edu.

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Thursday, February 12, 2015

Why Security Analysts Often Whiff on the Pricing Issue

Guest Post by Per Sjofors, CEO Stratinis USA (Per@stratinis.com)

It was a key moment in the third quarter earnings call for Netflix when Management was blaming a previous monthly price increase from $7.99 to $8.99 for disappointing new subscriber growth. The lackluster results almost overnight knocked 24% off the market cap of the high flying video streaming company. Fast forward three months and Netflix stock was soaring in the wake of strong new subscriber growth and Management made the unusual confession that they may have been wrong to have blamed the price increase in the first place.

Few stocks over the past year have garnered as much public or analyst attention as the mercurial Netflix and few have shed so much light on the black hole of Management called “pricing”. Netflix Management made a number of critical pricing decisions in the Spring of 2014 including maintaining the existing $7.99 monthly rate for existing subscribers for two years, while increasing the new subscriber rate to $8.99.

These moves had tremendous bottom line implications for the company. On what basis for instance did Management decide to hold the line on existing subscriber pricing when a dollar increase could have potentially meant a doubling of net profit. And why did Management decide on the $8.99 price for new subscribers versus a threshhold price point such as $9.99. And what were the reasons for Management believing pricing was to the blame for the disappointing third quarter results.

One would think that given all the analysts covering this stock at least one would have questioned Netflix Management on these critical decisions or at least on whether or not they were now being guided by new data driven pricing optimization software that takes much of the guess work out of pricing decisions.

Not only were there no questions but a review of hundreds of earning call transcripts of public firms show that it’s very rare for Management to be questioned about pricing decisions at all. What is the reason for this collective negligence on behalf of US security analysts especially given that pricing is one of three key ways to boost profitability along with reducing expenses and selling additional units.

Much of the blame must be put at the door of our leading business schools. How many really do a good job of teaching pricing strategy other than it is one of the four Ps of marketing. Ask any number of MBA grads from leading schools over the past thirty years on how much emphasis was placed on the topic of pricing and you are very likely as to come up with the same answer as we did: “Not Much”.

How can this be? The truth is most American businesses, even highly respected firms like Procter & Gamble, tend to gloss over the topic pricing with at most, a staid “good, better, best” approach. And those select so called “Academy Corporations” like P&G are training grounds for so many US corporate leaders and thus have a huge influence on US business practices and grad school curriculum.

The truth is the road to bottom line success for most companies in the US where there is a large, homogeneous, and growing home market has historically been either via unit growth or cost cutting. Determining optimal price points for various customer segments is either considered too hard to truly determine causal impact or too culturally challenging in the face of alpha dog sales departments or constricting overly conservative corporate lawyers.

May we suggest then that the path to fame and success for newly minted security analysts begin with understanding the capabilities of new pricing software tools and challenging Management on the rationale for their pricing edicts. The days of flying blind on pricing need to be in the rear view mirror giving the stakes in these times of modest growth and lean corporations. In the end, the upside can be a grand slam home run for American business as a whole.

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Tuesday, January 27, 2015

Oil prices are falling. How about a price increase?

Guest Author:
Susan Lee, Global Pricing Strategy Specialist

Oil prices have dropped more than 50% since last year and global commodity prices are at their lowest in the last few years. While many are predicting oil prices to rebound from the below $50/barrel level, “rising costs” can no longer be the only excuse for price increases.

To drive profit growth… yes, you can cut costs, sell to more people and get them to buy more, but capturing value through price will always be one of the most powerful profit drivers. For an established brand, price increases are inevitable.

Companies around the world want to raise prices, but most have not succeeded. On average, only about one-third of all planned price increases actually get implemented. Companies raise prices by only 1.9 percent for every 5 percent they attempt. In fact, we are seeing “pricing power” – the ability to achieve higher prices – plunging to its lowest level in 5 years. These are the results of Simon-Kucher’s Global Pricing Study 2014.

This struggle is especially acute for FMCG brands in mature markets like the U.S. where retailers are powerful and competitive pressure comes from both deep-pocket national brands and low-cost private labels.

While failure to raise prices can hurt short-term profit, it also has a big impact on long-term growth. Time and time again, stagnant profits leave companies without sufficient resources to finance future innovations.

The good news is you can increase your chances of success if you…

1.    Incorporate external indicators
Start with assessing consumer perception of each key product group’s relative value-price relationship. We recommend assessing four categories of indicators: consumer-, competition-, market- and margin-oriented. Companies that struggle, focus only on internal financial metrics and ignore the external dynamics.

2.    Take advantage of your portfolio to create a soft landing
Chances are you have multiple brands, sub-brands and pack-sizes in your portfolio. A uniform price increase is almost never the optimal strategy. By understanding the consumer’s volume migration pattern, you can vary the level of price increase so that part of your portfolio is relatively more attractive to catch the volume leakage before it goes to your competition.

3.    Focus on the category growth story  
As much as you can avoid it, a price increase should not be the headline. Time your price move with good news, for example, noticeable renovations in products or packaging or truly breakthrough innovations. Position the retailer story to be about driving category growth and make the price increase just one of the many bullet points in the broad commercial program.

Honestly, folks in the FMCG world already know this is the right thing to do (Unilever and Procter & Gamble are stated as examples by a recent WSJ article ), but not everyone does it. Why? Doing this requires planning the price increase as a proactive move and many price increases are reactive to a cost change. A wise industry veteran once told me, “If you use cost increases to argue for a price increase, be prepared to bring the price down when commodity prices go back down.”

X-factor: Keep calm and carry on: In addition to incorporating the 3 success factors above, a well-planned price increase roadmap prepares for a short-term volume dip. Among consumers who notice the price change (most won’t), they may take a few shopping trips to get adjusted to the new normal. Leaders who can stomach the dips will enjoy a much greater chance of getting the price increase to stick.

To read more on the insights from our 2014 Global Pricing Study, click here to get your free copy of our eBook, “Profitable Innovation.” Don’t worry, it’s written for busy business people who want to learn something new during a 3-hr flight.

About the Global Pricing Study 2014: Approximately 1,600 participants, from companies of all industries and over 40 countries, took part in an online study conducted by Simon-Kucher & Partners, in collaboration with the independent Professional Pricing Society (PPS).

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Wednesday, September 10, 2014

PPS Celebrates Brazil!

The Professional Pricing Society Celebrates 140 Attendees At The Inaugural Latin America Workshops & Conference in São Paulo, Brazil.

Commemorating a quarter of a century, PPS now turns its eyes to its upcoming 25th Annual Fall Workshops & Conference in Las Vegas, Nevada.

Marietta, GA (PRWEB) September 08, 2014
The Professional Pricing Society (PPS) announced today the successful expansion of its conferences into the emerging market of Latin America. The Inaugural Latin America Workshops & Conference successfully debuted in São Paulo, Brazil, on August 27-28, 2014 to complete PPS’ vision of bringing pricing and revenue management excellence to four continents.
Of the company’s newest debut, President Kevin Mitchell said, “This is such an exciting time for PPS. Hosting this historic event in São Paulo where the business community is growing and thriving has been remarkable! We are very pleased with the response and turn-out for this conference, and we’re looking forward to many more successful years ahead in Latin America.”
PPS is also proudly celebrating a quarter of a century hosting global pricing and revenue management workshops and conferences. This year, the 25th Annual Fall Pricing Workshops & Conference will take place in Las Vegas, Nevada on October 21-24, 2014. Executives and business professionals’ alike look forward to two full days of insightful educational workshops, and engagement with the industry’s most experienced pricing, revenue management, and profit optimization practitioners. This conference also features an exclusive pricing for the Executives Summit on October 22, 2014.
For more information, please visit us at: http://www.pricingsociety.com/LasVegas2014
About The Professional Pricing Society
The Professional Pricing Society (PPS), founded in 1984, is a member association comprised of thousands of business professionals and executives. The company provides best practices in pricing, revenue management, and profit optimization to professionals via educational materials, live, and online training. This industry-leading training helps organizations excel in their pricing, revenue management, and overall profitability.
Five global conferences are held annually on four continents, enabling thought leadership and state-of-the-art pricing knowledge to be shared. These exciting events are world renowned for tremendous networking opportunities, and the ability to interact with pricing subject matter experts from around the world.
PPS is also the only professional organization to offer a pricing certification, the Certified Pricing Professional (CPP) designation. This coveted certification rewards its achievers with a highly desired skill and uniquely profitable professional edge.
Interested In Keeping Up With PPS?
To learn more about the company and its services, please visit our home page and “About PPS”:http://www.pricingsociety.com/home/about-pps

Friday, September 5, 2014

Value-based Pricing is More than a Pricing Strategy!

Guest Post by Stephan Liozu, PhD, CPP

Let me open this short essay with a very direct statement: value-based pricing is not just a pricing strategy. It is a go to market strategy. It is a customer-focused approach that touches segmentation, differentiation, communication and much more. Why am I making this statement? I have been working with many organizations and their pricing teams over the past few years as they are trying to design and execute value-based pricing strategies. Most of them are full of good intentions but are facing a lot of organizational resistance, strong silos, and roadblocks during the execution phase. At the heart of value-based pricing is a different value mindset that requires a strong alignment between all customer-focus functions: innovation, marketing, pricing, and sales.

This is why I am making this strong statement. Putting customer value at the center of your pricing models requires putting customer value at the center of your innovation, marketing and sales models as well. And it does start with the innovation process as your organization’s innovators create new pockets of customer value in the front-end of innovation. Value-based marketing and technical programs in turn articulate compelling value propositions and value messages to the market using the outcome of the innovation work and of the dollarization process. Pricing teams bring more science on how to measure and dollarize customer value as well as on how to deploy pricing tactics that will prevent leaving money on the table. Finally, sales organizations negotiate for value and enter into value conversations with customers.

In addition to deploying all four of these value-based processes, business professionals also need to make sure the three steps of the value management process are equally managed. First customer value is created or extracted. Then it needs to be measured using the EVE® process. Finally it needs to be captured during the commercial interactions. The measurement process is a must-do activity prior to deploying value-based tactics. Measuring is all about being in control. It is about measuring how much economic value a firm brings to its customers and how much is shared with them without leaving money on the table. It is all about not flying blind!

So you get it. Deploying value-based pricing as a pricing strategy will bring you good results. Doing it as a holistic value-based approach will bring great results. It will align your customer-focused processes and will help you with the transformation of your commercial culture. To help organizations and pricing teams operationalize value-pricing and the EVE® methodology, I have designed a unique workshop which will be held at the upcoming Professional Pricing Society conference in Las Vegas on 10/21/2014 (http://pricingsociety.com/home/workshops-conferences/conferences/north-america---fall/fall-2014-workshops-and-conference/las-vegas-2014-workshop-day-1/stephan-liozu). This one-day workshop will cover four key blocks:

  1. Latest science on value-based pricing and the EVE® methodology
  2. Critical capabilities to execute value-based pricing and EVE®
  3. Operationalizing EVE® and customer value across all customer facing functions in the organization
  4. Creating a value culture to enable value-based strategies

Participants will be able to assess their capabilities with value-based pricing and EVE®, as well as their current value culture. They will receive specific tools and tips on how to execute value-based innovation, value-based marketing, and value selling programs so that value-based pricing activities can be fully leveraged. I hope you can join us.

Be bold! Join the customer value revolution!
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Tuesday, July 15, 2014

Become a Great Pricing Director

What Does It Take to Become a Great Pricing Director?
When I work with clients on pricing transformation, they often ask what skills they should look for when hiring a Pricing Director to lead the initiative.
Before I answer the question, let’s talk about what a pricing director is often charged to do:
  • Brings pricing best practices (tools, frameworks, processes, capabilities) to the organization
  • Drives mindset change
  • Gets people throughout the organization to make smarter pricing decisions
Since a Pricing Director is typically not the final decision maker nor has the rank to stop bad decisions, he or she essentially is a change agent without the power. Not an easy job indeed.

Susan S. Lee
Simon-Kucher & Partners LLC
Strategy & Marketing Consultants
One Canal Park, Cambridge, MA 02141, USA
Tel: +1 617 231 4565, Fax: +1 617 576 2751

Wednesday, July 9, 2014

PPS Inaugural LATIN AMERICAN Pricing Workshops & Conference

Pricing: A Brazilian Perspective

Staying informed with pricing has become an essential part of how you do business in any industry. Brazil understands this concept better than anyone. There are several aspects to pricing that can often be challenging and sometimes unclear.

The Professional Pricing Society is here to help. We will hold our Inaugural Pricing Conference in  São Paulo, Brazil on 27-28 August 2014 where Frederico Zornig will be speaking on the Brazilian Pricing Perspective to give you his incredible insight on the topic.

Mr. Zornig has over 25 years of pricing experience in Brazil and across the globe. As a Brazilian native he understands what works in Brazil and how different local and regional conditions can affect pricing.
 Attendees will learn:
  • What is working in Brazil and what is not in pricing
  • Key challenges for local pricing implementation
  • Overview of business conditions in Brazil and how they affect pricing decisions

Tuesday, April 15, 2014

How Do You Grow Profits by Designing Offers for Target Markets?

Exceptional companies, in both revenues and profits, are not purely “customer-driven”. They instead target markets, and design offers for those markets, where they can leverage operational differences to compete from a position of strength.

How can companies stop losing money due to excessive price competition?

When many companies all pursue that same strategy simultaneously, most lose money due to excessive price competition. Convincing purchasing departments to help find win-win ways to serve customers more efficiently enables firms to grow more profitably.

Discover an alternative to the old “customer-driven” paradigm

During the Advantage-Based Marketing for Profitable Growth Keynote Presentation at the PPS 25th Annual Pricing Conference in Chicago, Lisa Thompson will teach attendees how to build price and discount structures that attract more profitable customers, and drive the high costs ones to competitors. Utilizing two decades of experience helping clients with their organic growth goals as well as increasing gross profits through better pricing, Lisa will discuss how to target the customers you can serve with competitive advantage.

How Do You Harness the Power of Social Technology to Create Better Pricing Strategies?

Social tools like Facebook and Twitter are changing how companies interact with their customers, and there are far-reaching impacts on pricing as Social Listening technologies bring new access to real-time information about customer attitudes, emotions, desires, and actions.

How can pricers leverage Social?

Companies are harnessing the power of Social technology to forge closer ties (and updated pricing strategies) with their customer bases.  Social provides an amazing opportunity for pricers to become even more instrumental to their organization’s customer relationships. It is a catalyst for building a bridge to marketing teams who need help pulling insights out of mountains of data. 

Learn how to harness the power of Social technology

During the Getting Social with Pricing Keynote Presentation at the PPS 25th Annual Pricing Conference in Chicago, Laura Preslan will help participants learn how to get the most out of Social. Utilizing her experience managing a global team of over 50 pricers who set all prices for Microsoft’s Online Advertising business, Laura will discuss what Social means for pricers in the B2B and B2C spaces while giving examples of how Social technology changes customer interactions. 

Tuesday, April 8, 2014

How Do You Develop a Pricing Strategy for Long-term Profitable Growth?

Every organization wants to achieve profitable growth over the long term and become sustainable. However the tendency is to focus on improving current operations and meet short-term expectations. The organization that does not allocate the resources required to build future-growth platforms is short-sited. Developing world class pricing strategies and capabilities better positions organizations for long-term profitable growth, but developing a pricing strategy is very difficult. 

How do you build an effective pricing strategy?

In order for a pricing strategy to be effective, an organization must build value-based pricing strategies, establish new product offer structures and pricing, and create win-win strategies to support major account negotiations. In addition, organizations must incorporate value into their product development processes and build value-based pricing and selling capabilities, tools and training.

Learn how to effectively institutionalize a pricing strategy process that is robust and enduring

During the Building an Effective Pricing Strategy workshop at the PPS 25th Annual Pricing Conference in Chicago, Kirk Jackish will help participants create more effective and enduring pricing strategies by focusing on experiential exercises that allow pricers to test world class tools and processes that generate high impact pricing strategies. Utilizing his 20 years of strategic pricing and consulting experience, Kirk will explore best in class tools, frameworks and processes for developing pricing strategy.  Workshop participants will have ample opportunity to ask questions and share experiences that will heighten the learning for the entire class.

Tuesday, April 1, 2014

What Are the Best Practices in Pricing Organization Design?

With more companies valuing pricing’s strategic importance, they increasingly look for insights on how to best organize their pricing function and resources. Pricing has been elevated from an informally managed, fragmented function to a rigorous business discipline with an acknowledged need for an organizational infrastructure to manage it.

How should your company’s pricing function be structured and organized?

The design of the pricing function has to be accomplished in light of the right decision authority, reporting relationships, centralization vs. decentralization, skill requirements, governance and key performance metrics. Understanding the role that culture plays in structuring a pricing function is vital, as is establishing the right types of roles and responsibilities.

Learn to identify the core competencies and skills required for a successful pricing organization

During the Beyond the Organization Chart: How to Structure and Organize Your Company’s Pricing Function workshop at the PPS 25th Annual Pricing Conference in Chicago, Larry Montan (pictured top left) and Maggie Laird (pictured bottom left) will explore how to diagnose common issues and barriers to pricing function performance. Workshop attendees will also learn how to manage pricing talent and future trends in pricing organization structure.

Tuesday, March 25, 2014

How to Price and Design Products for Profitability

ScottDavisEffective product design considers the trade-off between what a customer is willing to pay for various potential features and what it costs to provide them.  When designing a product line with a customer orientation a manager should contemplate which market segments will be the primary targets and what each segment will be willing to pay for each set of features.

How do you develop a product line that achieves the desired market penetration while minimizing unprofitable cannibalization?

To do so successfully, consider different approaches to pricing new products such as skimming and penetration pricing.  Improve product line and product mix profitability by using bundled pricing. In addition to cannibalization – consider competition and customer psychology in designing and pricing product lines.

During the Pricing and Designing Products and Product Lines for Optimal Results workshop at the PPS 25th Annual Pricing Conference in Chicago, Scott Davis will review the primary ways of estimating customers’ wiliness to pay for product features. Valuable for product and brand managers responsible for designing and pricing product offerings; this workshop includes interactive discussions and opportunities to analyze simplified case studies to understand how to apply the key concepts with the assistance of spreadsheet models.

Tuesday, March 18, 2014

Value Price Like a Pro

Value pricing, when done right, can provide higher profits, more competitive products, and customer-oriented marketing. To effectively execute value pricing, pricing professionals must be able to think like a CFO and communicate like a sales professional to determine the target customer’s true willingness to pay for a particular product. 

How do you effectively execute value pricing?

To do so successfully, you must understand the basic elements of financial statements and how your product and service benefits translate into quantifiable economic terms that make a difference to customers. 

Learn the basic rules on how much is a fair share of value an organization can keep and how much they must share with the customer.

During the Financial Management for Value Pricing workshop at the PPS 25th Annual Pricing Conference in Chicago, Adrienne Gordon will break value pricing down into simple, concrete steps. 

Attendees will learn a method to view customer income statements, balance sheets, and cash flow statements as a simple one page process flow map where each element has a purpose. Case studies of well communicated value statements will be reviewed along with examples of value creation and how it affects each financial element in the process.

Friday, March 14, 2014

Foolproof your Price Improvement Effort

 Pricing done right can have a huge impact on a company’s profitability. Reliable price intelligence can enable them to develop new pricing and promotional strategies in order to compete more effectively and maintain margins.  However, many pricing initiatives prove ineffective because of unanticipated factors that are counterproductive to obtaining results.

Is your company struggling in pricing between sales generation functions and sales disruption functions?

How can your company achieve a quick-win through intuitive analytics?

Because Asian companies are familiar with working in a traditional paradigm, the sales function has to lead revenues and take full responsibility of its results. In a matured pricing perspective, if your company is still looking at the shadows and not the reality of these functions, you have the chance to be a successful pricer and leader of change in your organisation and across industries.

Learn step-by-step approaches to earn the engagement of internal stakeholders around pricing.


During the PPS 2nd Annual Asia-Pacific Pricing Workshops and Conference in Singapore keynote session From Shadows to Reality: Facilitation with Numbers Across Sales, Finance and Marketing, YongHyun Kim, CPP will ensure attendees leave this session with tools and examples of success from simple and powerful analytics to reshaping commercial polices instinctively.  Pulling from his 13 years of strategic pricing management experience and capabilities, Mr. Kim will help attendees learn how to avoid functional silos to achieve pricing excellence.

Tuesday, March 11, 2014

Enhance Your Pricing with a Multi-Year Business Strategy

As customers demand more transparency around pricing, businesses incorporate a plethora of sales and marketing strategies to remain profitable. Creating strategies and marketing/sales actions that are understood at the highest level and executed throughout all levels of the company have potential to positively impact your company’s ability to increase prices in the short, mid and long-term.

Which business and marketing strategies optimize future pricing dynamics and performance?

What is the best approach to market and competitor analysis?

Outstanding price performance is the result of pricing organizations that raise the pricing competence of the marketing /sales organization, influence leadership behaviors to support pricing excellence, run pricing projects across diverse industries and implement pricing processes/systems.

Create the potential for improved market dynamics over a multi-year time frame by refining your business and marketing strategies.

Joanne Smith, former DuPont Corporate Head of Marketing, Pricing and Customer loyalty,  will discuss the importance of strategic pricing and behaviors for specialty and commodity businesses in her workshop Advanced Strategic Pricing: Setting a Multi-Year Business Strategy to Enhance Pricing

During the PPS 25th Annual Pricing Workshops and Conference in Chicago workshop participants will also review the behaviors and actions of marketing and sales, as it relates to price execution, that enhances your ability to positively impact pricing.